Personal Care Assistant

Portage   |   Contract


Personal Care Attendants provide service to individuals in their own homes and communities, who need assistance caring for themselves as a result of old age, sickness, disability and/or other inflictions. Personal Care may include assistance with the activities of daily living.

Personal Care Attendants are responsible for ensuring that service is delivered in a caring and respectful manner, in accordance with relevant Agency policies and industry standards.

Reporting Relationship

Reports to Supervisor/Manager


be spoken to or communicated within a manner or language they can understand;

receive privacy and confidentiality with regard to their personnel records

be free from any actions that would be interpreted as being abusive.  e.g.  intimidation, physical/sexual/verbal/mental/emotional/material or financial abuse, etc.;

be dealt with in a manner that recognizes their individuality and is sensitive to and responds to their needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors; be informed of the laws, rules and policies affecting the operation of the Agency;

be informed of the Agency’s Standards of Conduct & Work Ethics policy;

Have access to the Employee Handbook


Assist with the activities of daily living and personal care including:

-  bathing                          -  shaving                           

-  mouth hygiene              -  dressing                         

-  hair care                        -  feeding                            

-  nail                                 -  medication reminding

-  skin                                -  toileting

Ensure the client’s safety and security by supervising the home environment.

Teach/perform meal planning and preparation.

Provide companionship including social interactions, conversations, emotional reassurance and encouragement of activities that stimulate the mind.

Escort clients to medical facilities, as specified in the care plan.

Assist clients with communication by writing or typing correspondence for them or researching information for them.

Participate in the Care Team by providing input and making suggestions.

Ensure service is delivered in accordance with all relevant policies, procedures and practices.

Monitor supplies and resources.

Evaluate the program and make recommendations to it, as indicated.

Follow the written care plan.

Carry out duties as assigned by the Supervisor.

Observe clients and their environments and report unsafe conditions to supervisors.

Observe clients and their environments and report behavior, physical and/or cognitive changes and/or changes in living arrangements to Supervisor.

Complete and maintain records of daily activities, observations, and direct hours of service.

Attend orientation, in-service training sessions, and staff meetings.

Develop and maintain constructive and cooperative working relationships with others.

Make decisions and solve problems.

Communicate with Supervisor and co-workers.

Observe, receive and obtain information from relevant sources.

Performs other duties as required.

Required Knowledge

Knowledge of personal care and home management skills.

Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction.

Knowledge of the English language.

Knowledge of the information and techniques needed to diagnose and treat injuries including emergency first aid and CPR.

Knowledge of clerical procedures such as maintaining records and completing forms.

Required Skills/Abilities

The ability to competently assist clients with their activities of daily living.

The ability to be aware of other people’s reactions and understanding why they react as they do.

The ability to establish and maintain relationships.

The ability to teach others.

The ability to listen actively.

The ability to identify problems and determine effective solutions.

The ability to apply reason and logic to identify the strengths and weaknesses of possible solutions.

The ability to monitor and assess themselves, clients and effectiveness of service.

The ability to understand written and oral instructions.

The ability to communicate information orally so others understand.

The ability to communicate in writing so others understand.

The ability to work independently and in cooperation with others.

The ability to determine or recognize when something is likely to go wrong.

The ability to suggest a number of ideas on a subject.

The ability to perform activities that use the whole body.

The ability to handle and move objects and people.

The ability to provide advice and consultation to others.

The ability to observe and recognize changes in clients.

The ability to establish and maintain harmonious relations with clients/families/co-workers.

Physical and Mental Demands:

Good physical and mental health.

Physical ability to stand, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear and see.

Mental fortitude and stability to handle stress.

Physical and mental ability to drive a vehicle.


Certification in Personal Care, Licensed Certified Nursing Assistant.

High school diploma

Current driver’s license.

Proper Vehicle Insurance Coverage.


May require related experience.

On the job training for new activities.

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